1. Data we collect

We only collect what is needed to run your cargo account:

• Account details you enter when you register: full name, phone number, email address (optional), city and area, customer type, company name (optional), preferred shipping type and any registration note.
• Login details: a username and your password, which is stored only in encrypted (hashed) form.
• Your shipping mark ID, which we generate to label your goods.
• Cargo information: descriptions, quantities, weights, volumes, tracking numbers, warehouse and shipment status, and photos of your goods taken in our warehouse or uploaded by you.
• Shipping requests you send from the app.
• Account and payment records: charges, payments received and balances for your shipments.
• A push notification token for your device, so we can send you cargo status notifications.
• Basic technical records kept by our server for security, such as the time of sign-in.

2. How we use your data

Your data is used only to provide the service you signed up for: creating and managing your account, tracking and delivering your cargo, showing photos and status of your goods, calculating what you owe and what you have paid, sending notifications about your cargo and account, answering your support requests, and keeping the service secure. We do not use your data for advertising, we do not track you across other apps or websites, and the app contains no advertising or analytics SDKs.

3. Who we share your data with

We never sell your personal data. We share it only when it is necessary to provide the service:

• Google Firebase Cloud Messaging (Google LLC) receives your device notification token and the text of notifications we send you, in order to deliver push notifications. On iPhone these are delivered through the Apple Push Notification service.
• Our hosting provider stores our servers and database on our behalf.
• Shipping and logistics partners who physically move your goods may receive the shipping mark and cargo details needed to transport them. They do not receive your password or your payment records.
• Authorities such as customs, when the law requires it.

4. How long we keep your data

We keep your account data while your account is active. When you delete your account, your name, phone number, email address, city, company details, notes, profile photo, login details and device notification tokens are erased immediately and the account can no longer be used. Records of cargo that was shipped and of charges and payments are kept in anonymous form, without your name or contact details, for as long as accounting and customs rules require. Data may remain in encrypted server backups for a limited time until those backups are replaced.

5. Deleting your account

You can delete your account at any time from inside the app: open Profile, tap "Delete account", confirm with your password. This works whether your account is approved or still waiting for approval. You can also ask us to delete it by emailing info@rehatexpress.app from the email or phone number linked to your account.

6. Your rights

You can see and update your details in the app, and you can ask us for a copy of your data or to correct it by contacting us. You can turn off notifications at any time in your device settings.

7. Photos and camera

The app asks for access to your camera or photo library only when you choose to add a photo. Photos are used for your cargo records and are visible only to you and to our authorised staff.

8. Security

Data is sent over encrypted connections (HTTPS) and stored on protected servers. Passwords are hashed, and staff access is limited by role.

9. Children

The service is intended for businesses and adults. It is not directed at children, and we do not knowingly collect data from children.

10. Cookies and local storage

The web system uses cookies for sign-in sessions, language and theme. The mobile app stores your sign-in token and preferences securely on your device.

11. Changes to this policy

If we change this policy we will update the date above and, for important changes, notify you in the app.